AntryXSpace.com Merchant Return & Refund Policy

📌 AntryXSpace.com Merchant Return & Refund Policy

Last Updated: [October 2025]

AntryXSpace.com specializes in customized and personalized STEM education products and services, which are produced per individual order. Therefore:

🚫 Non-Returnable / Non-Refundable Policy

All products offered in the AntryXSpace Store are custom-made based on customer specifications.
For this reason, orders are not eligible for return, replacement, or refund once manufacturing or digital delivery has started.

📌 Exceptions

A return or refund may be accepted only under the following conditions:

Condition

Solution

Product arrives damaged during shipping

Replacement at no additional cost

Wrong product delivered due to our error

Replacement at no additional cost

Payment charged but order not delivered

Full refund

To request an exception, customers must contact support within 72 hours of delivery with photo/video proof of the issue.

🛍 Cancelation Policy

Orders can be canceled within 1 hour of purchase only if production has not started.

📦 Shipping & Delivery

Processing and delivery times vary by product type and destination. Shipping details are provided during checkout.

💼 Supplier Protection Clause (India & International)

AntryXSpace.com will not force suppliers or manufacturers to accept returns of customized products except in cases of:

• confirmed damage during shipping, or

• incorrect production not matching the approved design specification.

📧 Support Contact : support@antryxspace.com Response Time- 3-5 Business days

Return & Refund Policy for AntryXSpace

Last Updated: [October, 2025]

At AntryXSpace, we pride ourselves on delivering high-quality, customized products tailored specifically to your requirements. Because our items are made-to-order and personalized, our return policy differs from standard retail stores.

1. Customized & Personalized Items As per international consumer protection standards for bespoke goods, items that have been customized, personalized, or made to order are Non-Returnable and Non-Refundable for the following reasons:

• Change of mind / No longer needed.

• Incorrect size/color ordered by the customer.

• Product has been used, sullied, washed, or altered by the customer.

2. Damaged or Defective Items (The Exception) We stand by the quality of our craftsmanship. If your item arrives defective, damaged, or legally non-compliant (e.g., the wrong print was applied due to our error), we will offer a free replacement or refund.

• Reporting Window: You must report the issue within 48 hours of delivery.

• Proof Required: Please email [Insert Email] with high-quality photos of the defect and the original packaging.

3. Condition of Return For the rare instances where a return is authorized (e.g., manufacturing defect):

• The item must be unused, unworn, and in the same condition that you received it.

• It must be in the original packaging.

• "Sullied" Items: Any item returned in a sullied, stained, or damaged condition caused by the customer will be rejected immediately, and no refund will be issued.

4. Shipping Costs

• Defects: AntryXSpace will cover the return shipping costs for defective items.

• Other: Shipping costs are non-refundable.