Refund & Return Policy – AntryXspace.com

Effective Date: September 14, 2026 Last Updated: September 14, 2026

Welcome to AntryXspace.com! As part of our global mission to promote space education and inspire future generations, we are committed to complete transparency, fairness, and compliance with global consumer protection regulations.

This Refund & Return Policy outlines the terms and conditions governing purchases made through AntryXspace.com, including our physical printed certificates, merchandise (such as badges, caps, T-shirts, and small items), and complimentary digital services.

1. Free Digital Certificates & Services

• Cost: AntryXspace provides Digital Certificates free of charge to promote global space education.

• Refund Scope: Because no fee or charge is levied for the generation or issuance of Digital Certificates, no monetary refunds apply to digital certificates.

• Corrections: If you notice an error (e.g., misspelled name or incorrect program title) on your free Digital Certificate, please contact our support team. We will re-issue a corrected digital version free of charge. Email- team@antryxspace.com

2. Order Cancellations & Processing Window

• Printed Certificates & Physical Goods: Charges collected by AntryXspace cover the costs of high-quality printing, materials, packaging, handling, and global dispatch.

• Cancellation Eligibility: You may request to cancel an order for physical items (including printed certificates, T-shirts, caps, badges, and other merchandise) only before the order has been printed and dispatched.

• How to Cancel: To request a cancellation, email us immediately at team@antryxspace.com with your Order ID and subject line "ORDER CANCELLATION".

• Ineligible Cancellations: Once your physical item has entered the printing stage, customized production, or dispatch process, the order cannot be canceled.

3. Physical Goods Return & Replacement Policy

Due to the custom-printed nature of certificates and specialized merchandise, physical items are eligible for return, replacement, or refund under the following strict conditions:

Eligible Return Scenarios

1. Damaged in Transit: The item arrives physically damaged, torn, or broken.

2. Defective / Manufacturing Error: Printing errors caused by AntryXspace (e.g. misprints).

3. Incorrect Item Delivered: You received an item different from your order summary.

Requirements for Claims

• Timeframe: You must notify us within 7 days of receiving the package.

• Proof Required: Clear unboxing photos or videos showing the shipping label, packaging, and the defect/damage must be attached to your email.

• Condition: Items returned (where applicable) must be unused, unwashed, and in their original packaging.

Note: We cannot offer returns or refunds for buyer errors, such as providing an incorrect shipping address, entering wrong names during registration, or ordering the wrong T-shirt size.

4. Refund Process & Timelines

• Refund Eligibility: Upon receiving a valid cancellation request (prior to print/dispatch) or upon verifying a damaged/defective physical item claim, we will initiate your refund.

• Processing Speed: Refunds are processed ASAP and strictly within 7 business days from the date of approval.

• Refund Method: Refunds will be credited directly to the original payment method used during checkout (Credit/Debit Card, UPI, Net Banking, or Digital Wallet).

• Bank Processing: Depending on your financial institution or credit card issuer, it may take an additional 2–5 working days for the refunded amount to reflect in your bank account statement after we release it.

5. Shipping & Dispatch Costs

• Non-Refundable Delivery Charges: Once an item has been dispatched, original shipping and handling charges are non-refundable unless the return is due to an error on our part (damaged/incorrect product delivered).

• Undelivered Packages: If a package is returned to us due to an invalid/incomplete address provided by the customer or failure to collect the package, reshipping charges will apply to send it out again.

6. Regulatory & Legal Compliance

A. Indian Consumer Protection (E-Commerce) Rules, 2020

In compliance with Indian e-commerce laws, ANtryXspace ensures:

• Full transparency on pricing, taxes, breakdown of shipping charges, and clear refund timelines.

• Dedicated grievance resolution mechanisms.

B. Global Consumer Protection Compliance

For international customers (including EU/UK/US space enthusiasts), we adhere to international distance-selling standards. While custom-printed goods are exempt from standard statutory "right of withdrawal" periods once produced, we provide full replacements or refunds for any defective or damaged goods.

7. Customer Support & Grievance Redressal

If you have questions, need assistance with an order cancellation, or wish to report a damaged shipment, please reach out to our dedicated support team:

• Support Email: team@antryxspace.com]

• Operating Hours: Monday – Friday (9:00 AM – 6:00 PM IST)

• Response Time: We acknowledge all complaints within 48 hours and aim for resolution within 7 working days.